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Terms and Conditions

Established by the Royal Dutch Society for the Promotion of Pharmacy, established in The Hague.
The General Terms and Conditions of Sale and Payment were filed on May 26, 1997 at the Chamber of Commerce and Industry for Haaglanden under filing number 2555/1997.



1. These terms and conditions apply to all agreements regarding the purchase, delivery and loan of products by the pharmacy, for which payment is not made in cash.

2. The general terms and conditions of Dé Virtual Pharmacy have been drawn up in accordance with the general terms and conditions of sale and payment, as established by the Royal Dutch Society for the Promotion of Pharmacy, established in The Hague.


3. In principle, Dé Virtual Pharmacy applies a delivery period of 5 working days. If this term is longer, you will be notified by e-mail. In this e-mail you will find information about the reason and the probable length of the delay.

4. If a delivery time of 30 days is exceeded, the client is entitled to dissolve the agreement without judicial intervention.

5. If, in the opinion of the client, the article does not meet the expected quality requirements, the client is entitled to return the item to the pharmacy at his own expense within 7 days of receipt. The purchase agreement is hereby revoked (in accordance with the EC directive of 20 May 1997). The purchase price paid will be refunded to the client by the pharmacy within 14 days of receipt of the case. Medicines are excluded, because medicines are classified in the category 'perishable goods'.

6. If a medicine has been ordered, the patient/client is obliged to purchase the product, unless the product does not comply with the agreement.

7. If the delivered item is damaged, does not correspond to the ordered item, or is unusable, Dé Virtual Pharmacy offers the option to return the item within 14 days of receipt. There are no costs involved for the consumer.

7a. If the client wishes to return a product (i.e. not a prescription medicine), and there are no defects described under point 7, the product can be returned within 7 days. Return is not possible if the product has been opened and/or if the original packaging is damaged, or if the product cannot be returned in the original packaging. The costs for the return are at the expense of the client.
The purchase price will be transferred to the client within 14 days. In case of return shipment, the client must state the reason for return shipment.

8. If a product is ordered that is not included in the regular range of Dé Virtual Pharmacy, and this has been ordered by the pharmacist at the request of the client, the client is obliged to pay for the case, unless the case does not correspond to the agreement. .


9. Prescriptions will only be sent to you after receipt of payment or successful direct declaration to your health insurer of the amount owed.

10. Shipment takes place via PTT Post.

Payment terms

11. The client pays for the delivery of the ordered goods to the pharmacist via one of the payment options indicated on our website without any deduction, comparison or discount, no later than thirty days after the invoice date. Taking into account the obligations in Articles 5 – 8, a transaction cannot be undone after payment.

12. If you are insured through an insurance company with which Dé Virtual Pharmacy or the Pharmacies Almere Haven have a contract, we will declare the costs incurred directly to your health insurer. To do this, you must provide the relationship number (insurance number) assigned to you by the health insurer and the name of the health insurer.

13. If direct declaration is not possible, Dé Virtual Pharmacy will only proceed with shipment after payment of the amount owed by the client.

14. Insofar as the pharmacist applies directly to the health insurer to collect his claim, the pharmacist retains the right to demand payment from the patient/client insofar as the health insurer does not pay for the delivered goods on time. In that case, payment by the patient/client must be made within 30 days after the pharmacist has made a payment request.

15. If the payment term is exceeded, the client is in default and the pharmacist is entitled to charge an interest of 1% per month on the amount owed, whereby part of a month will be counted as a full month.

16. If any payment term is exceeded, the pharmacist is entitled, without further notice of default, to charge the extrajudicial collection costs in accordance with the rate of the Dutch Bar Association, with a minimum of f 200,- as well as the statutory interest from the due date.

This is without prejudice to the pharmacist's entitlement to reimbursement of any judicial costs incurred for collection.

17. If the client is in default or otherwise fails to fulfill one or more obligations, then all reasonable costs incurred in obtaining satisfaction and/or compliance in and out of court are for his account, with a minimum of 15% of the claim. In any case, the client owes a fixed amount of f 50 for the extrajudicial costs.

18. Subject to proof to the contrary, the pharmacist's statement and associated administrative data serve as full evidence on the basis of which the person liable to pay is obliged to make payment.

Governing Law and Disputes

19. All disputes of whatever nature, which concern or are related to an agreement subject to these terms and conditions, will be brought before the competent Dutch court. Dutch law is applicable.

Explanation for the client about the general terms and conditions

In order to provide clarity about the rights and obligations, the professional organization of pharmacists in the Netherlands, the Royal Dutch Society for the Promotion of Pharmacy, has drawn up general terms and conditions. These general terms and conditions supplement the general rules of the Dutch Civil Code. Unless other agreements have been made between the pharmacist and you, these general terms and conditions apply and you as a client are bound by them. The general terms and conditions apply if you buy on account at the pharmacy and do not send the invoice to your insurer (as with most health insurance funds and a number of private insurers) on the basis of agreements between your insurer and the pharmacist. If your insurer does not pay, the pharmacist may still request payment from you.

The terms and conditions will be issued to you before or upon conclusion of an agreement. In many cases you can take note of the content of the conditions because they are published in the pharmacy.

The most important rule is that bills must be paid no later than 30 days after the date of the bill. If you do not pay on time, you must take extra costs into account. Even if you have ordered something from the pharmacist that is not in stock, you are obliged to purchase and pay for the item, unless the ordered item does not correspond to what you ordered.

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