Welcome to Onlineapotheek.co - The supplier of medicines online

Openingsuren: Monday to Saturday - 8am - 21pm

FAQs

Can I return my order?

Unfortunately, according to the law, we cannot agree to have your medicines returned. You do have the right to cancel your order before it is shipped. You must contact our customer service for this.

What if the order is not received during the delivery time?

If the order is not received within the delivery time, we guarantee that we will resend the ordered product for free or that you will get your money back.

What amount do I have to pay if you resend the product?

We will resend the product for free. There are no additional charges.

Can my order be delayed at customs?

No. Your package will be shipped from the UK. Within the EU there is no control over the shipment of goods and services.

What if the package is damaged or something is missing?

In this case, you should contact our customer service. We will resend the package or refund your money. Please note that if there are 100 or more pills in your order, the order will be shipped in different packages.

How are orders shipped?

We understand that your confidentiality and anonymity is important when you place an order online with us. Therefore our orders are shipped in discreet-looking packages without any information about the contents on the outside of the package.

How long does the shipment take?

Orders within the Netherlands and Belgium are delivered with PostNL or Bpost. If you order before 15:30 pm on working days, we guarantee that you will receive your order within 10-15 working days. However, this is a final estimate and usually you will receive your order much faster and at the latest within 5-10 working days. Please note that there are no deliveries on Sundays, Mondays and public holidays.

Where are the medicines shipped from?

Medicines destined for the Netherlands and Belgium are shipped from the United Kingdom. You will receive your package like any other normal postal package, without checks or duties. There is free movement of goods and services within the EU. This also applies to medicines.

What are the shipping costs?

The shipping costs may vary depending on the shipping option you choose, the destination country (Belgium or the Netherlands) and the products you order. To calculate the shipping costs, it is best to add your desired medicines to the shopping cart and go to the checkout.

Do you have a money back guarantee?

In the event that you do not receive the desired product, we guarantee the refund of your money.

When will the amount be withdrawn from my credit card?

Once you have paid, the information is forwarded to our processing center, where it is checked and the amount withdrawn from your credit card. Once the payment is authorized, your order will be approved and processed.

Do I need a prescription to buy medicines?

The medicines we offer can be ordered from us without a prescription, but we strongly recommend that you consult your doctor or healthcare provider to obtain information about the medicine you wish to order.

How can I order?

To place an order, you must place the medicine you want to order in your shopping cart. Then choose the number of milligrams and tablets you want to buy and then click on “Checkout”. Fill in the required order information, check all fields, amount of tablets and click on the “Send transaction” button. If the order is accepted, you will see the message on the screen and the order confirmation message will be automatically sent to the email address you specified.

I have entered an incorrect address, what now?

When you place an order with Onlineapotheek.co you must provide accurate information regarding your first name, last name, date of birth, shipping address, email address in order to fulfill shipping requirements. Errors in the shipping address can be the cause of your package not being delivered.

We are not responsible for any shipments lost as a result of you (the user) providing incorrect information at the time of placing your order.

If you notice any errors in the shipping address within 24 hours of placing your order, please contact our customer service team immediately so they can correct the error. Remember that once your order has been verified, approved and shipped, you will not be able to change the shipping address and, as a result, will not receive a refund or return.

What payment options are there?

You can pay easily, simply and securely at onlineapotheek.co with bank transfer, PayPal or credit card. All payment options are carried out through a secure SSL connection. This is for extra security of your personal data.

Credit card

You can pay with your Visa or Mastercard. You place your order and choose payment by credit card. When paying, enter your credit card number, expiration date and CID / CVC code. This code is used for verification and can be found on the back of your credit card. The data will be sent to your credit card company. You will receive a message about this when the transaction is authorized. In most cases, the amount will be debited from your account at the end of the month

Paypal

You can also pay via your own PayPal account: You choose to pay with PayPal in the checkout screen. Now you can log in to your PayPal account. If you don't have a Paypal account yet, you can open a PayPal account quickly and easily on the PayPal website. To be able to pay with Paypal you can link a credit card or your bank account to your PayPal account. You do not have to deposit money into your PayPal account first.

The payment details are also sent locked according to the internet security standard SSL. SSL stands for Secure Sockets Layer. The SSL is the most commonly used way of entering into secure electronic transactions over the internet. SSL is a standard protocol that uses a public key encryption technology, so that a secure service is created between the internet servers. The integrity and verification of the messages as well as the identification of the sender / receiver are guaranteed. The communication between the web server and the client is then encrypted. If you are on a secure site, the URL starts with https: //.

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